Accessibility, pet policy and payment details
Arlo Midtown is wheelchair accessible in public areas and offers accessible rooms and wet-room showers; it allows up to two dogs or cats per room (each under 75 lbs) for a $20 per pet, per night fee. Payment at check-in requires a valid photo ID and a method of payment, the hotel discourages debit cards, places a $100 security-deposit authorization, and does not accept contactless mobile wallet tap-to-pay.
In this guide
Accessibility overview
Arlo Midtown provides a range of accessibility features in public areas and guest services to help guests with mobility or sensory needs. The property advertises a wheelchair-accessible path to the entrance, an accessible registration desk and public washroom, and braille or raised signage where provided.
The fitness center and other public facilities include accessible options. If you need a specific accessible room type, or accessible equipment in public spaces, contact the hotel before arrival so the front desk or concierge can confirm availability and prepare accommodations.
- Wheelchair-accessible path to entrance and elevator
- Wheelchair-accessible registration desk and public washroom
- Braille or raised signage noted on property listings
- Accessible fitness center
| Accessible feature | What to expect |
|---|---|
| Accessible shower | Wet-room / bench-style shower option is listed for accessible rooms |
| Elevator access | Elevator access between public floors and guest-room floors |
| Public washroom | At least one accessible public washroom on property |
Room access and specifics
Arlo Midtown has a 489-room inventory including several room types where accessible features may be offered; room names include Room (Urban), Room, 1 King Bed, Room, 2 Double Beds, Room, 1 King Bed, Terrace, Room, Terrace, City View, Room, 2 Double Beds, Suite, Suite (Arlo), and Suite (Arlo).
Not all room types are guaranteed to include accessible fixtures; if you require an accessible bathroom, roll-in shower, grab bars, or other equipment, request an accessible room at booking and reconfirm with the hotel prior to arrival.
- Ask specifically for an accessible bathroom or wet-room when booking
- Confirm any equipment needs (shower bench, grab bars) in writing before arrival
- If arriving early, the front desk can store luggage while you wait for an accessible room to be prepared
| Room name (examples) | Notes |
|---|---|
| Room (Urban) | Compact room; check in advance about accessible fixtures |
| Room, 1 King Bed, Terrace | Terrace access may affect step/thresholds — confirm accessibility needs |
| Suite | Larger layout; request accessible-bathroom features if required |
Pet policy — dogs and cats
Arlo Midtown is pet friendly for dogs and cats. The hotel allows up to two (2) dogs or cats per room, with each animal required to be under 75 lbs.
A fee applies and pets must be registered at arrival. The property does not accept animals other than dogs or cats, and pets must be accompanied by an adult at all times and may not be left alone in the room.
- Maximum: 2 dogs or cats per room
- Weight limit: each pet must be under 75 lbs
- Fee: $20 pre-tax per pet, per night (charged in addition to room rate)
- All pets must be registered with the front desk on arrival
- Other animals (non dog/cat) are not permitted
- Pets may not be left unattended in guest rooms
| Item | Detail |
|---|---|
| Allowed animals | Dogs and cats only |
| Max per room | 2 animals |
| Fee | $20 per pet, per night (pre-tax) |
Check-in, ID and age rules
Standard check-in at Arlo Midtown begins at 3:00 PM. The front desk accepts arrivals up until midnight; guests arriving earlier can leave luggage with the hotel while they explore the city.
The minimum age to check in is 21 years. A valid photo ID and a method of payment are required at arrival. If anyone in your party is under 21, they must be accompanied by an adult aged 21 or older to check in.
- Check-in starts at 3:00 PM; front desk accepts arrivals until midnight
- Early check-in (9:00 AM–12:00 PM) is available for a $50 fee, subject to availability
- Minimum check-in age: 21 years; ID and payment method required
- Luggage storage available for earlier arrivals
| Service | Policy |
|---|---|
| Standard check-in | 3:00 PM (front desk open 24 hours) |
| Early check-in | $50 between 9:00 AM–12:00 PM (subject to availability) |
| Check-in age | 21 years; under 21 must be accompanied |
Urban Fee, Wi‑Fi and what’s included
Arlo Midtown applies a mandatory Urban Fee that is added to reservations in addition to the nightly rate. The Urban Fee is $37 plus tax per room, per night and covers a set of on-property perks.
In-room high-speed Wi‑Fi is included through the Urban Fee. Other Urban Fee benefits include two cans of water daily, daily Citi Bike passes, Alo Moves on-demand fitness content, 24/7 access to the fitness center, and 15% off food & beverage (exclusions may apply).
- Mandatory Urban Fee: $37 + tax per room, per night
- Includes in-room high-speed Wi‑Fi and public-area Wi‑Fi
- Includes two canned waters daily and daily Citi Bike passes
- Includes 24/7 fitness center access and Alo Moves content
- Includes 15% off food & beverage (some exclusions noted)
| Urban Fee benefit | Included |
|---|---|
| Wi‑Fi | In-room high-speed Wi‑Fi |
| Fitness | 24/7 fitness center access + Alo Moves content |
| Food & Beverage discount | 15% off (exclusions apply) |
Payments, authorizations and parking
At check-in the hotel will authorize unpaid room charges, taxes, Urban Fee, and a separate $100 security-deposit authorization. Fund releases from security-deposit authorizations can take up to 30 days depending on your bank’s processing times. The hotel discourages use of debit cards.
Arlo Midtown does not accept contactless mobile wallet tap-to-pay methods (Apple Pay, Google Pay, Samsung Pay, or other NFC wallets) at this time. The property does not have on-site parking but partners with a nearby LAZ Parking garage for self-park and valet options with front-desk validation.
- Security-deposit authorization: $100 at check-in (processing time for release varies)
- Contactless mobile tap-to-pay (Apple/Google/Samsung Pay) is not accepted
- Debit cards discouraged; present a valid payment method and photo ID
- No on-site parking — partnered LAZ Parking garage at 404 W. 37th St offers validation
| Payment/parking item | What to expect |
|---|---|
| Security deposit | $100 authorization at check-in; bank release time varies (up to 30 days) |
| Tap-to-pay | Not accepted (no Apple/Google/Samsung Pay) |
| Parking | No on-site parking; front-desk validated LAZ Parking nearby |
Practical tips and contacts
If you have accessibility needs, pet questions, or payment concerns, contact the hotel before arrival so staff can confirm room assignments and prepare any needed accommodations. The hotel's front desk operates 24 hours.
For bookings made through third-party sites, note that the Urban Fee is added by the hotel and may appear separately from a prepaid room rate. If you need help with a reservation or have questions about BookResorts’ booking services, BookResorts agents are available 24/7 at +1 (888) 605-1350.
- Hotel address: 351 West 38th Street, New York, NY 10018
- Arlo Midtown front-desk phone for after-midnight arrivals: +1 212-343-7000 (as listed)
- For BookResorts support: +1 (888) 605-1350 (24/7)
- Confirm accessibility or pet needs in writing before arrival to avoid surprises
| Contact | Use for |
|---|---|
| Front desk (hotel) | Check-in questions, room access, immediate needs |
| BookResorts agents | Booking help and agency support |
| Events / private dining | midtownevents@renwicknyc.com (event inquiries as listed) |
