Arlo Midtown › FAQs
Know before you goArlo Midtown FAQs
Answers to everything guests ask before booking: the age policy, check-in, every room, dining, the spa, getting there, the seasons, events and booking. Short answers first.
Most asked
The basics
8Where is Arlo Midtown located?
Arlo Midtown is at 351 West 38th Street, New York, NY 10018 in Manhattan's Garment District.
What star rating is Arlo Midtown?
Arlo Midtown is a 4-star hotel.
Does Arlo Midtown include Wi‑Fi with a room?
In-room high-speed Wi‑Fi is included via the nightly Urban Fee.
What is the Urban Fee at Arlo Midtown and what does it cover?
Arlo Midtown applies a mandatory Urban Fee (disclosed separately) that covers two cans of water daily, in-room high-speed Wi‑Fi, daily Citi Bike passes, Alo Moves content, local/domestic calls, 24/7 fitness access, and 15% off food & beverage.
Is Arlo Midtown smoke-free?
Yes. Arlo Midtown is 100% non-smoking throughout guest rooms and public areas.
Does Arlo Midtown have a pool or spa?
Arlo Midtown does not have a swimming pool or a named on-site spa; it offers a fitness and wellness studio and wellness partnerships for additional services.
What dining options are available at Arlo Midtown?
Dining at Arlo Midtown includes Altair (restaurant), The Bar Room at Altair, Café at Altair for pastries and coffee, and the seasonal rooftop bar ART Midtown.
How can I contact BookResorts about an Arlo Midtown booking?
BookResorts agents are available 24/7 at +1 (888) 605-1350 for reservations and questions.
Age policy & families
8Is Arlo Midtown family friendly?
Yes. Arlo Midtown describes itself as family friendly and welcomes children of all ages.
What is the minimum age to check in at Arlo Midtown?
The minimum check-in age is 21; any guest under 21 must be accompanied by an adult 21 or older to check in.
Are children charged differently at Arlo Midtown?
Children ages 11 and up are charged as adults at the property (some third-party sites list 12+ for adult pricing).
Can I bring a stroller or other baby gear to Arlo Midtown?
The hotel is family friendly and will accommodate typical baby gear, but you should contact the hotel or your booking agent in advance to confirm specific needs.
Are family rooms or cribs available at Arlo Midtown?
The property offers rooms with two beds (for example, Room, 2 Double Beds), but crib availability and policies are not listed here — please request this directly from the hotel or BookResorts.
Can children dine at Arlo Midtown restaurants?
Yes. Children of all ages are welcome to dine at the hotel's restaurants and bars.
Does Arlo Midtown offer child care or babysitting services?
No information about on-site babysitting or child care services is provided here; contact the hotel or BookResorts to ask about local providers or recommendations.
Are pets allowed if I’m traveling with children?
Yes. Arlo Midtown allows up to two dogs or cats per room (each under 75 lbs) for a pet fee, and pets must be registered at the front desk and accompanied by an adult at all times.
Check-in & hotel policies
9What time is check-in at Arlo Midtown?
Check-in begins at 3:00 PM and the front desk accepts arrivals up until midnight.
Can I check in early at Arlo Midtown?
Early check-in between 9:00 AM and 12:00 PM is available for a $50 fee, subject to availability.
What time is check-out at Arlo Midtown?
Standard check-out is 12:00 PM (noon).
Can I request a late check-out at Arlo Midtown?
Late check-out until 3:00 PM is available for a $75 fee, subject to availability.
What ID and payment are required at check-in for Arlo Midtown?
A valid photo ID and a method of payment are required at check-in; the hotel authorizes room, tax, Urban Fee and a separate $100 security deposit.
Does Arlo Midtown accept tap-to-pay (Apple Pay/Google Pay)?
No. Contactless tap-to-pay methods are not accepted at this time.
Is there on-site parking at Arlo Midtown?
Arlo Midtown has no on-site parking but partners with a nearby LAZ Parking garage at 404 W. 37th Street for self-park and valet with front-desk validation.
Does Arlo Midtown offer airport shuttle service?
No. Arlo Midtown does not offer an airport shuttle.
What if I arrive after midnight at Arlo Midtown?
The front desk operates 24 hours; guests arriving after midnight are asked to call the hotel directly for check-in instructions at the hotel's published number.
Rooms & suites overview
8What room types are available at Arlo Midtown?
Room types include: Room, 2 Double Beds, Terrace; Room, 1 King Bed, Terrace; Suite; Room (Urban); Room, 1 King Bed; Room, 2 Double Beds; Room (City); Suite (Arlo); and Room, Terrace, City View.
Is Wi‑Fi included in Arlo Midtown rooms?
Yes. In-room high-speed Wi‑Fi is included as part of the nightly Urban Fee.
Do any rooms at Arlo Midtown have terraces or city views?
Yes. Select rooms are named with Terrace or City View (for example, Room, 1 King Bed, Terrace and Room, Terrace, City View).
What beds are available in Arlo Midtown rooms?
Some room descriptions list bed configurations such as 1 King Bed or 2 Double Beds; individual room pages should be checked for exact bed options.
Are suites offered at Arlo Midtown?
Yes. The hotel offers Suite and Suite (Arlo) room types.
Are accessible rooms available at Arlo Midtown?
The hotel offers accessibility features and accessible rooms; contact the hotel or BookResorts to request an accessible room and confirm specifics.
What is included with every room reservation at Arlo Midtown?
Every reservation includes the nightly Urban Fee perks such as in-room Wi‑Fi, water cans, Citi Bike passes, Alo Moves content, 24/7 fitness access, local calls, and 15% off food & beverage.
Can I combine beds or request rollaway beds in Arlo Midtown rooms?
No rollaway/extra bed policy details are listed here; please contact the hotel or BookResorts to request rollaways or bed-configuration options for your booking.
Room by room
85Room, 2 Double Beds, Terrace
What does the Room, 2 Double Beds, Terrace at Arlo Midtown look out on?
This room opens onto a private terrace with views of Midtown . Arlo Midtown sits on West 38th Street between Times Square and Hudson Yards, so you are in the middle of the city's energy.
How are the beds arranged and how many people does the room sleep?
The room is offered with 1 King or 2 Double Beds and sleeps up to 4 guests . This category is the two-double-bed layout, which suits two couples, friends or a family sharing one room.
Is 240 sq. ft. enough space for four people?
At 240 sq. ft. the room is efficient and city-sized, so it works best for short stays or for groups happy to spend their days out exploring. It has a work desk, and the private terrace adds a little extra room to step outside. If your party needs more space, connecting rooms are available .
What is the bathroom like?
The room has a private bathroom with a bathtub or shower , a hair dryer and free toiletries including shampoo and soap. Toothbrushes and toothpaste are available on request, and towels are changed on request.
What is included in the room and with the Urban Fee?
In the room you get a 55-inch LED TV with premium channels, Netflix, Hulu and pay movies, an espresso maker , free bottled water and free WiFi. A mandatory Urban Fee of $37 plus tax per room per night is added to every booking. It covers two cans of water daily, 15% off food and beverage (excluding the Bodega), in-room WiFi, daily Citi Bike passes via the Lyft app, Alo Moves on-demand fitness content, local calls and 24/7 fitness center access. If you book through a third-party site, the Urban Fee is billed separately from your prepaid total.
Does this room have accessibility features?
Yes. The room offers braille and raised signage, lever door handles, a visual fire alarm and closed-captioned TV . The hotel also has a wheelchair-accessible path to the entrance and elevator, an accessible public washroom and an accessible fitness center.
Is the room suitable for families, and what are the check-in rules?
Arlo Midtown is family friendly and welcomes children of all ages , though the person checking in must be 21 or older and show a valid photo ID and a method of payment. Check-in starts at 3:00 PM and check-out is at noon. Early check-in (9am–12pm) is $50 and late check-out until 3pm is $75, both subject to availability.
Is there a pool or spa at Arlo Midtown, and where can I eat?
The hotel has no swimming pool and no standalone spa. It does have a 24-hour fitness center with Peloton bikes, treadmills, ellipticals, weights and TRX equipment. For dining, Altair serves modern-American breakfast, lunch, dinner and weekend brunch, the Bar Room at Altair offers craft cocktails and small plates, and the lobby Café at Altair is open daily from 6:30am to 11pm. The 26th-floor rooftop bar, ART Midtown, operates seasonally.
How easy is it to get around from Arlo Midtown?
The location is very walkable. Times Square is about a 6-minute walk , Madison Square Garden and the Broadway theaters are roughly 8 minutes on foot, and the Javits Center is about 8 minutes away. The 42nd St–Port Authority and 34th St–Penn Station subway stations are each about 4 to 6 minutes from the hotel. The hotel does not run an airport shuttle.
Can I bring a pet?
Yes. Arlo Midtown allows up to two dogs or cats per room , each under 75 lbs, for $20 per pet, per night plus tax. Pets must be registered at the front desk on arrival and cannot be left alone in the room.
Room, 1 King Bed, Terrace
What does the terrace at the Arlo Midtown 1 King Bed Terrace room look out on?
The room has a private terrace that opens to Midtown views . The hotel sits at 351 West 38th Street, between Times Square and the redeveloped Hudson Yards, so you are looking out over the city rather than a resort setting.
How is the bed set up and how many guests does the room sleep?
The room has one king bed and sleeps 2 guests , with hypo-allergenic bedding and blackout drapes. It suits a couple or a solo traveler. At 170 sq. ft. it is compact, so a family of three or more would be better served by connecting rooms, which the hotel offers.
What is the bathroom like?
The private bathroom has a bathtub or shower , with free toiletries including shampoo and soap, a hair dryer and toilet paper. Toothbrush and toothpaste are available on request, and towels can be changed on request.
What is included with this room, and what is the Urban Fee?
Every reservation carries a mandatory Urban Fee of $37 plus tax per room per night . It covers 2 cans of water daily, 15% off food and beverage (excluding the Bodega), in-room high-speed WiFi, daily Citi Bike passes via the Lyft app, Alo Moves on-demand fitness content, local and domestic calls, and 24/7 fitness center access. If you book through a third-party site, this fee is charged separately by the hotel and is not part of the prepaid total.
What in-room comforts should I expect?
You get a 55-inch LED TV with premium channels, Netflix, Hulu and pay movies, plus an espresso maker and free bottled water . There is a desk for working, and electrical adapters are available. Air conditioning and heating are climate-controlled.
Is the room accessible for guests who need extra support?
The room includes lever door handles, Braille/raised signage, a visual fire alarm and a closed-captioned TV . Across the hotel there is an accessible fitness center, an accessible public washroom and a wheelchair-accessible path to the entrance and elevator.
What are the check-in rules and times?
Check-in starts at 3:00 PM and check-out is at noon. Early check-in from 9am to 12pm costs $50 and late check-out until 3pm costs $75, both subject to availability. You can store luggage with the hotel if you arrive early. The person checking in must be 21 or older with a valid photo ID and a payment method. Tap-to-pay wallets are not accepted, and a separate $100 security deposit is authorized at check-in.
How close is the hotel to Times Square, transit and dining?
Times Square is about a 6-minute walk , and Madison Square Garden and Broadway theaters are roughly 8 minutes on foot. The 42nd St–Port Authority and 34th St–Penn Station subway stops are each about a 5-minute walk. On site you will find Altair restaurant, the Bar Room, and Café at Altair in the lobby, which is open daily 6:30am to 11pm. The 26th-floor ART Midtown rooftop bar is seasonal, so check its opening before you plan around it.
Is there a pool, parking or an airport shuttle?
Arlo Midtown has no swimming pool , but it does have a 24-hour fitness center with Peloton bikes, TRX equipment and a stretching room. There is no on-site parking ; the hotel partners with LAZ Parking at 404 W. 37th Street, with front-desk validation. There is no airport shuttle. LaGuardia is the nearest airport, about a 19 to 23 minute drive depending on traffic.
Suite
What does the Suite at Arlo Midtown look out on?
The Suite has a city view over Midtown Manhattan. The hotel sits on West 38th Street in the Garment District/Hell's Kitchen area, between Times Square and Hudson Yards.
How are the beds set up and who does the Suite sleep?
The Suite has one king bed and sleeps two guests in 320 sq. ft. That makes it a good fit for a couple or two travelers sharing a bed.
What is the bathroom like, and is the Suite accessible?
The Suite has a private bathroom with a bathtub or shower, a hand-held and height-adjustable showerhead, and a roll-in shower option. It also has an accessible bathtub, grab bars in the bath, shower and beside the toilet, a raised toilet seat and a wheelchair-accessible vanity. Other accessibility touches are lever door handles, braille/raised signage, a visual fire alarm and a closed-captioned TV. Toiletries, shampoo, soap and a hair dryer are provided.
What is included with my stay in this Suite?
A mandatory Urban Fee of $37 plus tax per room per night is added to every reservation. It covers in-room high-speed WiFi, two cans of water daily, daily Citi Bike passes via the Lyft app, Alo Moves on-demand fitness content, local and domestic phone calls, 15% off food and beverage (excluding the Bodega) and 24/7 access to the fitness center. If you book through a third-party site, the Urban Fee is collected separately by the hotel and is not part of your prepaid total.
Is the Suite a good choice for families or a longer stay?
Arlo Midtown is family friendly and welcomes children of all ages, though the person checking in must be 21 or older. This Suite sleeps two guests with a single king bed, so it suits couples or solo travelers best. Children aged 11 and above are charged as adults at the property.
How far is Arlo Midtown from Times Square, Broadway and Madison Square Garden?
Everything is within walking distance. Times Square is about 6 minutes on foot, and Broadway theaters and Madison Square Garden are each roughly 8 minutes away. The Javits Center is also about an 8-minute walk. The 42nd St–Port Authority and 34th St–Penn Station subway stops are about 5 minutes away.
Is there a pool or spa at the hotel?
Arlo Midtown does not have a swimming pool or a standalone spa. It has a 24-hour fitness center with Peloton bikes, treadmills, ellipticals, weights and TRX equipment, plus a stretching room. Wellness programming such as rooftop yoga and guided meditation runs seasonally, and massage and beauty treatments are offered through wellness partners for an extra charge.
Where can I eat and drink at the hotel?
Altair serves modern American cuisine for breakfast, lunch, dinner and weekend brunch, with a daily happy hour from 4pm to 7pm. The Bar Room at Altair is a ground-floor cocktail bar. Café at Altair in the lobby serves pastries, snacks and coffee daily from 6:30am to 11pm. The 26th-floor rooftop bar, ART Midtown , is seasonal (spring to fall, weather permitting).
What are the check-in and check-out times, and can I adjust them?
Check-in starts at 3:00 PM and check-out is at 12:00 PM (noon) . Early check-in from 9am to 12pm is $50, and late check-out until 3pm is $75, both subject to availability. If you arrive early, the hotel can store your luggage. Bring a valid photo ID and a payment card, because contactless tap-to-pay is not accepted and a separate $100 security deposit is authorized at check-in.
How do I get to Arlo Midtown from the airport, and is there parking?
The hotel does not offer an airport shuttle . From Newark, an airport express bus runs to Port Authority near 42nd St, a short walk from the hotel. Penn Station, a 5-minute walk away, is served by Amtrak, NJ Transit and the LIRR. There is no on-site parking, but the hotel works with LAZ Parking at 404 W. 37th Street for self-park and valet with front-desk validation.
Room (Urban)
What is the Urban Room at Arlo Midtown like?
The Urban Room is a bright, efficiently designed 170 sq. ft. city room with Midtown views . It has a desk, blackout drapes, climate control and hypo-allergenic bedding, so it works well for a city break or a business trip.
How are the beds arranged and how many people does the room sleep?
The room has 1 king bed and sleeps 2 guests . That makes it a natural fit for a couple or a solo traveller. Connecting rooms are available if your group needs more space.
What is the bathroom like in the Urban Room?
The private bathroom has a bathtub or shower, a hair dryer and complimentary toiletries including shampoo and soap. Toothbrush and toothpaste and fresh towels are available on request.
What entertainment and connectivity does the room have?
You get a 55-inch LED TV with premium channels and streaming services including Netflix and Hulu, and pay movies. High-speed WiFi is included, as are local calls. The desk and electrical adapters make it easy to work from the room.
What does the Urban Fee cover?
A mandatory Urban Fee of $37 plus tax per room, per night is added to every stay. It includes in-room WiFi, two cans of water daily, daily Citi Bike passes via the Lyft app, access to Alo Moves on-demand fitness content, local calls, 15% off food and beverage (excluding the Bodega) and 24/7 fitness center access. If you book through a third-party site, the fee is charged separately from your prepaid total.
Does Arlo Midtown have a pool or gym, and where can I eat?
There is no swimming pool , but the 24-hour fitness center has Peloton bikes, treadmills, ellipticals, weights and TRX equipment, plus a stretching room. On site you will find Altair for breakfast, lunch, dinner and weekend brunch, the Bar Room at Altair, and Café at Altair in the lobby, open daily from 6:30am to 11pm. The rooftop bar ART Midtown on the 26th floor is seasonal and opens in spring, summer and fall, weather permitting.
How close is Arlo Midtown to Times Square and public transport?
The hotel is at 351 West 38th Street. Times Square is about a 6-minute walk , and Madison Square Garden , the Javits Center and Broadway theaters are each about 8 minutes on foot. The 42nd St–Port Authority and 34th St–Penn Station subway stops are roughly a 4–6 minute walk away. Penn Station also serves Amtrak, NJ Transit and LIRR. Coney Island is about 45–60 minutes from Manhattan by subway, and Rockaway Beach is reached by the A train.
What should I know about check-in, check-out and payment?
Check-in starts at 3:00 PM and check-out is at noon. Early check-in (9am–12pm) costs $50 and late check-out until 3pm costs $75, both subject to availability. The front desk is open 24 hours, and luggage can be stored if you arrive early. The minimum check-in age is 21 , and a photo ID and payment method are needed. The hotel also authorizes a $100 security deposit . Tap-to-pay mobile wallets are not accepted, and debit cards are discouraged.
Is the Urban Room suitable for families, pets or guests with accessibility needs?
Arlo Midtown is family friendly , and children of all ages may stay. The Urban Room sleeps 2 on one king bed, so larger families may prefer connecting rooms. Children aged 11 and above may be charged as adults. Dogs and cats under 75 lbs are welcome for $20 per pet, per night. This room has braille/raised signage, lever door handles, a visual fire alarm and closed-captioned TV. The hotel is fully smoke-free.
Room, 1 King Bed
What does the Room, 1 King Bed at Arlo Midtown look out on?
The room has a Midtown view . The hotel is at 351 West 38th Street, between Times Square and Hudson Yards. Blackout drapes let you darken the room for sleeping in after a long day in the city.
How are the beds set up, and how many people does this room sleep?
You can book the room with 1 King Bed or 2 Double Beds . It sleeps up to 4 guests in 170 sq. ft. , so it is a snug, efficient space. The king suits couples and solo travelers, and the two doubles suit friends or a small family.
Is this room a good fit for families or larger groups?
Arlo Midtown is family friendly and welcomes children of all ages, though the person checking in must be 21 or older. Connecting rooms are available if your group needs more space. Children aged 11 and over (some sources say over 12) are charged as adults at the property.
What is the bathroom like?
The private bathroom has a bathtub or a shower, free toiletries, a hair dryer, soap, shampoo and toilet paper. Toothbrush and toothpaste are provided on request, and towels are changed on request.
What is included with my stay in this room?
The nightly Urban Fee of $37 plus tax per room covers in-room high-speed WiFi, 2 cans of water daily and daily Citi Bike passes through the Lyft app. It also covers 15% off food and beverage (excluding the Bodega), Alo Moves on-demand fitness content, local calls and 24/7 access to the Fitness Center. If you book through a third-party site, the Urban Fee is charged separately and is not part of the prepaid total.
What entertainment and comforts are in the room?
Expect a 55-inch LED TV with premium channels, Netflix, Hulu and pay movies. There is also a desk, electrical adapters, free local calls, air conditioning and heating, and hypo-allergenic bedding. Free bottled water is stocked in the room.
Does the room have accessibility features?
The room has Braille/raised signage, lever door handles, closed-captioned TV and a visual fire alarm . The hotel also has an accessible fitness center, an accessible public washroom and a wheelchair-accessible path to the entrance and elevator. The front desk is staffed 24 hours if you need help with specific requests.
What are check-in and check-out times, and can I adjust them?
Check-in starts at 3:00 PM and check-out is at 12:00 PM (noon) . Early check-in from 9am to 12pm is $50 and late check-out until 3pm is $75, both subject to availability. Luggage can be stored if you arrive before 3pm. Bring a valid photo ID and a payment method, as contactless tap-to-pay wallets are not accepted.
How easy is it to reach Times Square, Broadway and the subway from Arlo Midtown?
Times Square is about a 6-minute walk and Broadway theaters and Madison Square Garden are about 8 minutes on foot. The 42nd St–Port Authority and 34th St–Penn Station subway stops are each about a 5-minute walk. Penn Station also serves Amtrak, NJ Transit and LIRR, so rail connections are close.
Where can I eat and drink at the hotel, and can I bring a pet?
On-site you will find Altair for breakfast, lunch, dinner and weekend brunch, the Bar Room at Altair, and Café at Altair in the lobby (open daily 6:30am–11pm). ART Midtown, the 26th-floor rooftop bar, runs seasonally, weather permitting. Up to two dogs or cats under 75 lbs per room are welcome for $20 per pet per night.
Room, 2 Double Beds
How many guests does the Room, 2 Double Beds at Arlo Midtown sleep?
This room sleeps up to 4 guests on 2 Double Beds , with hypo-allergenic bedding. At 200 sq. ft. it is a compact, efficient city room, so it suits a family or small group who plan to spend most of their time out in Midtown.
What does the room look out on?
The room offers Midtown views , and blackout drapes help you sleep well once the city lights are up. Arlo Midtown sits at 351 West 38th Street between Times Square and Hudson Yards.
What is the bathroom like?
The room has a private bathroom with a bathtub or shower . It comes with free toiletries including shampoo and soap, plus toilet paper and a hair dryer. Toothbrush and toothpaste are available on request, and towels and bed sheets can be changed on request.
Does this room have accessibility features?
Yes. The room includes Braille/raised signage, lever door handles, a visual fire alarm and a closed-captioned TV . The hotel also has a wheelchair-accessible path to the entrance and elevator, an accessible public washroom and an accessible fitness center.
What is included with the room, and what is the Urban Fee?
A mandatory Urban Fee of $37 plus tax per room, per night is added to every reservation. It includes 2 cans of water daily, in-room high-speed WiFi, daily Citi Bike passes (via the Lyft App), 15% off food and beverage (excluding the Bodega), Alo Moves on-demand fitness content, local calls and 24/7 fitness center access . If you book through a third-party site, the fee is collected separately from your prepaid total.
Can I connect this room with another for a larger group?
Connecting rooms are available , which helps larger families or groups stay side by side. Request this when you book.
What is there to watch and do in the room?
The room has a 55-inch LED TV with premium channels, Netflix and Hulu , and pay movies. Free WiFi, a desk, electrical adapters and free local calls are included, so it works for light work as well as downtime.
How close is Arlo Midtown to Times Square, Penn Station and the subway?
Times Square is about a 6-minute walk and Madison Square Garden about 8 minutes. The 42nd St–Port Authority and 34th St–Penn Station subway stops are each roughly a 5-minute walk , so most of Midtown is easy to reach on foot. The hotel does not run an airport shuttle.
What are the check-in and check-out times?
Check-in starts at 3:00 PM and check-out is at noon . Early check-in from 9am to noon is $50 and late check-out until 3pm is $75, both subject to availability. The hotel can store your luggage if you arrive early. The person checking in must be 21 or older and show a photo ID and a payment method.
Where can we eat at Arlo Midtown?
The hotel has Altair for breakfast, lunch, dinner and weekend brunch, the Bar Room at Altair for cocktails and small plates, and Café at Altair in the lobby, open daily from 6:30am to 11pm. The seasonal rooftop bar, ART Midtown, operates only in warmer months, so check its current season before you plan around it.
Room (City)
What does the City View Room at Arlo Midtown look out on?
The room faces the Midtown cityscape . Blackout drapes let you darken the room when you want to sleep in. For wider skyline views over Hudson Yards and the Hudson River, ART Midtown, the hotel's rooftop bar on the 26th floor, is a seasonal spot that runs in spring, summer and fall.
How is the bed set up and how many guests does the room sleep?
The City View Room has one king bed with hypo-allergenic bedding and sleeps two guests . At 170 sq. ft. it is compact, so it suits a couple or a solo traveler best. Connecting rooms are available if a group wants to book adjoining space.
What is the bathroom like?
The room has a private bathroom with a bathtub or shower . It comes with free toiletries, including shampoo and soap, plus toilet paper and a hair dryer. Toothbrush and toothpaste are available on request, and towels are changed on request.
What is included with a stay in this room?
A mandatory Urban Fee of $37 plus tax per room per night is added to every reservation. It includes in-room high-speed WiFi, two cans of water daily, 15% off food and beverage (excluding the Bodega), daily Citi Bike passes via the Lyft app, Alo Moves on-demand fitness content, local and domestic calls, and 24/7 access to the fitness center. If you book through a third-party site, the fee is usually collected separately from your prepaid total.
What in-room entertainment and work facilities does the room have?
You get a 55-inch LED TV with premium channels, Netflix, Hulu and pay movies, plus a desk and electrical adapters. Free WiFi is included through the Urban Fee, so working or streaming from the room is straightforward. Air conditioning and heating are both climate-controlled.
Are there accessibility features in the room?
The room has braille and raised signage, a closed-captioned TV, lever door handles and a visual fire alarm . The hotel also has a wheelchair-accessible path to the entrance and elevator, an accessible public washroom and an accessible fitness center.
What are the check-in and check-out times, and can they be extended?
Check-in starts at 3:00 PM and check-out is at noon. Early check-in between 9am and 12pm is $50, and late check-out until 3pm is $75, both subject to availability. If you arrive before 3pm, the hotel will store your luggage while you explore. The front desk is staffed 24 hours. A valid photo ID and a payment method are required at check-in, the minimum check-in age is 21, and the hotel does not accept tap-to-pay wallets. It also places a separate $100 security deposit authorization.
How do I get around from Arlo Midtown, and what is within walking distance?
The hotel is at 351 West 38th Street, about a 6-minute walk to Times Square and about 8 minutes to Madison Square Garden, Broadway theaters and the Javits Center. The 42nd St–Port Authority and 34th St–Penn Station subway stops are roughly a 4-6 minute walk away. Penn Station serves Amtrak, NJ Transit and LIRR. The hotel does not run an airport shuttle.
What dining and wellness options are on site?
Altair serves breakfast, lunch, dinner and weekend brunch, and the lobby Café at Altair is open daily from 6:30am to 11pm. The Bar Room at Altair offers craft cocktails and small plates. The hotel has no swimming pool, but the 24-hour fitness center has Peloton bikes, treadmills, ellipticals, weights and TRX equipment.
Suite (Arlo)
What does the Suite (Arlo) at Arlo Midtown look out on?
The suite has a city view of Midtown Manhattan. The hotel sits at 351 West 38th Street, between Times Square and Hudson Yards, so you are in the middle of the city's energy. Blackout drapes let you shut it out when you want to sleep.
How are the beds arranged and who is the suite best for?
The suite has one king bed with hypo-allergenic bedding and sleeps 2 guests in 490 sq. ft. That makes it a natural fit for couples or solo travelers who want extra room. Children of all ages are welcome at Arlo Midtown, but this category is set up for two guests.
What accessibility features does the suite have?
The suite is designed with accessibility in mind. It has an accessible bathtub , grab bars in the bathtub, in the shower and near the toilet, and both a hand-held and a height-adjustable showerhead. The bathroom also has a raised toilet seat and a wheelchair-accessible vanity. Lever door handles, Braille/raised signage, a visual fire alarm and a closed-captioned TV complete the set. The hotel also has a wheelchair-accessible path to the entrance and elevator, and an accessible fitness center.
What is the bathroom like?
It is a private bathroom with a bathtub or shower, free toiletries, shampoo, soap, a hair dryer and toilet paper. Towels are changed on request, and toothbrush and toothpaste are available on request.
What is included with my stay besides the room?
Every reservation carries a mandatory Urban Fee of $37 plus tax per room per night . It covers in-room high-speed WiFi, 2 cans of water daily, 15% off food and beverage (excluding the Bodega), daily Citi Bike passes via the Lyft app, Alo Moves on-demand fitness content, local and domestic calls, and 24/7 fitness center access. If you book through a third-party site, this fee is charged separately by the hotel and is not part of the prepaid total.
How close is Arlo Midtown to Times Square, Broadway and the subway?
The location is very walkable. Times Square is about a 6-minute walk , and Broadway theaters and Madison Square Garden are each about 8 minutes on foot. The 42nd St–Port Authority subway station is roughly a 4-5 minute walk. 34th St–Penn Station, for Amtrak, NJ Transit and LIRR, is about 5-6 minutes away. The hotel has no airport shuttle, but Penn Station and Port Authority make onward connections straightforward.
Where can I eat and drink at the hotel?
The hotel has Altair , a modern-American restaurant serving breakfast, lunch, dinner, weekend brunch and a daily 4pm-7pm happy hour. The Bar Room at Altair serves craft cocktails and small plates on the ground floor. Café at Altair in the lobby is open daily 6:30am-11pm for pastries and coffee. The 26th-floor rooftop bar, ART Midtown, is seasonal (spring to fall, weather permitting), so check its current opening before you plan around it.
Is there a pool, spa or gym?
Arlo Midtown has no swimming pool and no standalone spa. Massages and beauty treatments are arranged through wellness partners at an extra charge. The 24-hour fitness center has Peloton bikes, treadmills, ellipticals, weights and TRX equipment, plus a stretching room. Seasonal wellness events such as rooftop yoga are also held.
What should I know about check-in, payment, pets and parking?
Check-in starts at 3:00 PM and check-out is at noon. Early check-in (9am-12pm) costs $50 and late check-out until 3pm costs $75, both subject to availability. The guest checking in must be 21 or older with a photo ID and a payment method. The hotel authorizes a separate $100 security deposit , and tap-to-pay mobile wallets are not accepted. Dogs and cats under 75 lbs are welcome for $20 per pet per night. There is no on-site parking, but LAZ Parking at 404 W. 37th Street offers self-park and valet with front-desk validation.
Room, Terrace, City View
What does the City View Room with Terrace at Arlo Midtown look out on?
This room faces the Midtown cityscape and comes with a private terrace , so you can enjoy the skyline from your own outdoor space. The hotel sits between Times Square and Hudson Yards in the Garment District/Hell's Kitchen area of Manhattan.
How are the beds arranged and how many people does the room sleep?
The room has 1 king bed and sleeps 2 guests , which makes it a natural fit for a couple or a solo traveller. It comes with hypo-allergenic bedding, and connecting rooms are available if you are travelling with a larger group.
What is the bathroom like?
The private bathroom has a bathtub or shower, with free toiletries including shampoo and soap, plus a hair dryer. Toothbrush and toothpaste are available on request, and towels are changed on request.
What is included with this room, and are there extra charges?
The room comes with a 55-inch LED TV with premium channels, Netflix, Hulu and pay movies, an espresso maker, free bottled water and WiFi. A mandatory Urban Fee of $37 plus tax per room per night is added to every reservation. It includes two cans of water daily, 15% off food and beverage (excluding the Bodega), in-room WiFi, daily Citi Bike passes via the Lyft app, Alo Moves on-demand fitness content, local calls and 24/7 fitness center access. If you book through a third-party site, the Urban Fee is collected separately and is not part of your prepaid total.
Does this room have accessibility features?
Yes. The room has braille and raised signage, lever door handles, a visual fire alarm , closed-captioned TV and accessible electrical outlets. The hotel also has an accessible fitness center, an accessible public washroom and a wheelchair-accessible path to the entrance and elevator. The front desk is staffed 24 hours if you need help.
Is the room suitable for families, couples or a longer stay?
With one king bed and space for two, it suits couples and solo travellers best. It also has a desk and plenty of outlets for working. Arlo Midtown is family friendly and welcomes children of all ages, though children 11 and over may be charged as adults. The person checking in must be 21 or older. Pets are allowed (up to two dogs or cats under 75 lbs per room) for $20 per pet per night.
Where can I eat and drink at the hotel?
Altair , the signature modern-American restaurant, serves breakfast from 7am, main dining from 11am to 10pm, and weekend brunch. The Bar Room at Altair is a ground-floor cocktail bar. Café at Altair in the lobby serves pastries, coffee and light bites daily from 6:30am to 11pm. The 26th-floor rooftop bar, ART Midtown, is seasonal and weather permitting, so check its opening status for your dates.
How close is the hotel to Times Square, Broadway and public transport?
Arlo Midtown is at 351 West 38th Street. Times Square is about a 6-minute walk , and Broadway theaters and Madison Square Garden are each about 8 minutes on foot. The 42nd St–Port Authority and 34th St–Penn Station subway stations are roughly a 5-minute walk away. There is no airport shuttle, but Penn Station and Port Authority offer rail and bus connections.
What should I know about check-in, payment and facilities?
Check-in starts at 3:00 PM and check-out is at noon. Early check-in (9am–12pm) costs $50 and late check-out until 3pm costs $75, both subject to availability. If you arrive early, the hotel can store your luggage. You will need a photo ID and a payment card at check-in. Tap-to-pay mobile wallets are not accepted, and a separate $100 security deposit is authorized. The hotel has a 24-hour gym with Peloton bikes but no swimming pool, and it is entirely smoke-free.
Food & drink
8Is breakfast included at Arlo Midtown?
No. Arlo Midtown is not all-inclusive and room rates do not include meals; Altair serves breakfast and other on-site outlets are available for purchase.
What are Altair's breakfast and dining hours at Arlo Midtown?
Altair serves breakfast daily from 7:00 a.m.–11:00 a.m., main dining from 11:00 a.m.–10:00 p.m., and weekend brunch on Saturday and Sunday from 11:00 a.m.–3:00 p.m.
Can I make reservations at Altair or ART Midtown at Arlo Midtown?
Yes. Altair accepts reservations via its site or OpenTable, and ART Midtown also accepts reservations via OpenTable when it is in season.
What is Café at Altair and when is it open at Arlo Midtown?
Café at Altair is the lobby coffee and pastry spot; it's open daily from 6:30 a.m.–11:00 p.m. and does not take reservations.
Is ART Midtown rooftop bar open year-round at Arlo Midtown?
No. ART Midtown is a seasonal open-air rooftop bar operating in spring, summer, and fall; its latest listing shows it currently closed until the next rooftop season.
Do Arlo Midtown guests get any food and beverage discounts?
Yes. The mandatory Urban Fee includes 15% off food and beverage at the hotel's outlets (exclusions such as the Bodega may apply).
What are the dress codes for dining at Arlo Midtown?
Altair follows a smart casual dress code; ART Midtown follows a business casual dress code when it is operating.
Does Arlo Midtown offer private dining or event catering?
Yes. Altair offers private-event spaces and the rooftop can host private events seasonally; contact the hotel's events team for details and availability.
Spa & wellness
8Does Arlo Midtown have a full-service spa?
No. Arlo Midtown does not have a named standalone spa; it offers a fitness and wellness studio and partners with external vendors for massages or beauty treatments, which may incur extra charges.
Is there a fitness center at Arlo Midtown and is it included with my stay?
Yes. The hotel has a 24-hour fitness and wellness studio, and access is included as part of the nightly Urban Fee.
What equipment is available in the Arlo Midtown fitness center?
The fitness center includes Peloton bikes, treadmills, ellipticals, free weights, TRX equipment, and a dedicated stretching room.
Are there wellness classes at Arlo Midtown?
Arlo Midtown hosts seasonal wellness programming such as rooftop yoga and guided meditation; schedules and availability vary.
Is Alo Moves included for Arlo Midtown guests?
Yes. On-demand Alo Moves fitness content is included with the Urban Fee.
Can I book in-room massages at Arlo Midtown?
The hotel offers wellness partnerships for massages and treatments through external providers; these services are subject to additional charges and must be arranged with the hotel.
Is the fitness center at Arlo Midtown wheelchair accessible?
Yes. The hotel lists an accessible fitness center among its accessibility features.
Are fitness center hours limited at Arlo Midtown?
No. The fitness and wellness studio is open 24 hours a day for registered guests.
Pools & on site
8Does Arlo Midtown have a swimming pool?
No. Arlo Midtown does not have a swimming pool.
Are there any seasonal pools at Arlo Midtown?
No. Multiple listings confirm Arlo Midtown has no pool area, unlike some sister Arlo properties.
If Arlo Midtown has no pool, what on-site options are there to stay active?
Guests have 24/7 access to the fitness and wellness studio with cardio equipment, Peloton bikes, weights, TRX equipment, and seasonal wellness classes.
Can I use a pool at a nearby Arlo property while staying at Arlo Midtown?
There is no public information that Arlo Midtown guests have access to other Arlo properties' pools; you should check with the hotel directly for any cross-property arrangements.
Does Arlo Midtown offer pool towels or poolside service?
No. Because the property has no pool, it does not offer pool towels or poolside service.
Are there beach or swimming options reachable from Arlo Midtown?
You can reach city beaches like Coney Island or Rockaway Beach by public transit from Manhattan, but access requires a subway or other transit — Arlo Midtown itself does not provide a beach transfer.
Is the rooftop at Arlo Midtown used as a pool deck?
No. The rooftop space is ART Midtown, a seasonal rooftop bar; it is not a pool deck.
Who can I contact at booking for questions about pools or fitness alternatives?
You can contact BookResorts agents 24/7 at +1 (888) 605-1350 for questions about the property and available amenities.
Weather & seasons
8When is the best time to visit Arlo Midtown for good weather?
Spring (April to early June) and fall (September to early November) are generally the best seasons for mild temperatures and manageable humidity in New York City.
What is the single best month to visit Arlo Midtown area?
October is frequently cited as an excellent month to visit New York City for pleasant temperatures and peak fall foliage in local parks.
How hot does summer get near Arlo Midtown?
Summer temperatures in New York City can reach the 90s°F and be humid, making it the hottest season.
How cold is winter around Arlo Midtown?
January and February are the coldest months, with average highs typically in the mid-30s°F; snowfall varies year to year and February is often the snowiest month.
Does ART Midtown rooftop bar operate year-round at Arlo Midtown?
No. ART Midtown is seasonal and operates in spring, summer, and fall; recent listings show it currently closed until the next rooftop season.
Are hotel rates cheaper in any particular season at Arlo Midtown?
January and February are generally the cheapest months to visit New York for flights and hotels, with thinner crowds and lower rates.
Will seasonal weather affect events at Arlo Midtown?
Yes. The rooftop ART Midtown and other outdoor event spaces are seasonal and weather dependent; indoor event spaces remain available year-round.
What should I pack for a fall stay at Arlo Midtown?
Pack layers, a light jacket, and comfortable walking shoes — fall temperatures typically range from about 50–78°F in September through November.
Getting there & around
13Where is Arlo Midtown located?
Arlo Midtown is at 351 West 38th Street, New York, NY 10018 in Manhattan’s Garment District, between Times Square and Hudson Yards.
What is the nearest subway or train station to Arlo Midtown?
The nearest subway stations are 42nd St–Port Authority (about a 4–5 minute walk) and 34th St–Penn Station (about a 5–6 minute walk). Penn Station is also served by Amtrak, NJ Transit and LIRR.
How close is Arlo Midtown to Times Square and Madison Square Garden?
Times Square is about a 6-minute walk and Madison Square Garden is roughly an 8-minute walk from the hotel.
Does Arlo Midtown offer airport shuttle service?
No, Arlo Midtown does not offer an airport shuttle.
Which airport is closest to Arlo Midtown?
LaGuardia Airport (LGA) is the nearest commercial airport; third-party listings place it roughly 6.5 miles away. (Ground travel time depends on traffic and transport method.)
Does Arlo Midtown have on-site parking?
No, the hotel does not have on-site parking, but it partners with LAZ Parking at 404 W. 37th Street for self-park and valet options with front-desk validation.
What are Arlo Midtown’s check-in and check-out times?
Standard check-in starts at 3:00 PM (front desk accepts arrivals up until midnight). Standard check-out is 12:00 PM (noon).
Can I check in early or request late check-out at Arlo Midtown?
Early check-in (9am–12pm) is available for a $50 fee, subject to availability. Late check-out until 3pm is available for a $75 fee, subject to availability.
Is there a fee added to my reservation at Arlo Midtown?
Yes. Arlo Midtown applies a mandatory Urban Fee of $37 plus tax per room, per night, added in addition to the nightly rate.
What does the Urban Fee include at Arlo Midtown?
The Urban Fee covers two canned waters daily, 15% off food & beverage (excluding the Bodega), in-room high-speed Wi‑Fi, daily Citi Bike passes (via the Lyft app), Alo Moves on‑demand fitness content, local/domestic calls, and 24/7 fitness-center access.
Does Arlo Midtown have a pool and a fitness center?
Arlo Midtown does not have a swimming pool. The hotel does offer a 24-hour fitness and wellness studio with Peloton bikes, cardio equipment, weights, and on‑demand Alo Moves content.
Are pets allowed at Arlo Midtown?
Yes—up to two dogs or cats per room are allowed, each under 75 lbs. A $20 pre‑tax per pet, per night fee applies, and pets must be registered at the front desk and not left alone in rooms.
What payment methods does Arlo Midtown accept at check-in?
The hotel does not accept contactless tap-to-pay (Apple/Google/Samsung Pay). At check-in a $100 security-deposit authorization is placed; use of debit cards is discouraged and fund releases can take up to 30 days depending on the bank.
Things to do
9What on-site dining options does Arlo Midtown have?
On-site dining includes Altair (modern-American restaurant), The Bar Room at Altair (cocktails and small plates), Café at Altair (pastries and coffee), and the seasonal rooftop bar ART Midtown.
Is ART Midtown rooftop bar open year-round?
No. ART Midtown is a seasonal rooftop bar. Recent listings show it currently closed until the next rooftop season (it operates spring–fall when open).
Can I make reservations for Altair or ART Midtown?
Yes. Altair accepts reservations via its site or OpenTable; ART Midtown also accepts reservations on OpenTable when it’s open and reservations are recommended on busy nights.
What nearby attractions can I visit from Arlo Midtown?
Guests can walk to Times Square, Broadway theaters, Madison Square Garden, the Javits Center, Macy’s/Herald Square, and the Empire State Building; many are within a short walk or a quick subway ride.
Can Arlo Midtown help with tickets or tours for local attractions?
Yes. The hotel offers concierge services and can assist with tickets and tour planning for nearby attractions and events.
Are there family-friendly activities near Arlo Midtown?
Yes. Family-friendly options nearby include the Empire State Building, Intrepid Sea, Air & Space Museum, and Broadway shows; the hotel itself is family friendly and welcomes children of all ages.
How can I exercise or join wellness activities at Arlo Midtown?
The hotel’s 24/7 fitness studio includes Peloton bikes, treadmills, ellipticals and weights, and the property runs seasonal wellness programming such as rooftop yoga and guided meditation when available.
Can I reach New York City beaches from Arlo Midtown?
Yes. Beaches such as Coney Island and Rockaway Beach are reachable by subway, and other regional beaches can be reached by train or longer ground journeys; specific transit times depend on your destination.
Is there Wi‑Fi at Arlo Midtown for planning activities?
In-room high-speed Wi‑Fi and public-area Wi‑Fi are included as part of the nightly Urban Fee.
Weddings & celebrations
8Can Arlo Midtown host weddings and private celebrations?
Yes. Arlo Midtown offers multiple event spaces for private dining, receptions, and celebrations including indoor and rooftop options (seasonal).
What event spaces does Arlo Midtown offer for weddings or parties?
Venue options include the Dining Room, Bar Room, Atrium/boardroom spaces, Alcove 1 and Alcove 2, Studio 1 and Studio 2, and the seasonal rooftop ART Midtown.
What are the capacities for Arlo Midtown’s event spaces?
Examples: the Dining Room seats about 70 (reception capacity 170); the Bar Room seats 50 (reception 120); Alcove 1 and 2 each seat 8; Studio 1 is 750 sq ft (seats 20); combined Studios seat up to 40 and stand up to 80; the rooftop can host up to 90 guests for private events.
Is the rooftop at Arlo Midtown available year-round for events?
No. The rooftop (ART Midtown) is seasonal and available for private events in spring, summer and fall when it is open.
Does Arlo Midtown offer A/V and hybrid meeting capability for events?
Yes. The combined Studios space includes two TV screens and full A/V capability, and the hotel supports hybrid/virtual meeting options across event spaces.
How much does it cost to host an event at Arlo Midtown?
Event and party pricing varies by space and scale; one listing shows a general range from about $900 to $5,000 per event. For an accurate quote contact the events team.
Who do I contact to plan a wedding or private event at Arlo Midtown?
Arlo Midtown directs meeting, event, and wedding inquiries to its dedicated events team; contact details for events can be requested through the hotel’s events channel or website.
Can I have a ceremony on-site at Arlo Midtown?
The hotel lists private-event and rooftop options but does not publish a specific on-site wedding ceremony policy here; contact the events team for ceremony permissions, logistics and any required permits.
Booking & prices
8How do I book a room at Arlo Midtown?
You can book directly through the hotel’s website or via third-party booking sites; BookResorts can also assist and its agents are available 24/7 at +1 (888) 605-1350.
What is included with every room reservation at Arlo Midtown?
Every reservation includes a mandatory Urban Fee ($37 plus tax per room, per night) which covers in-room high-speed Wi‑Fi, two canned waters daily, daily Citi Bike passes, Alo Moves content, 24/7 fitness access, local/domestic calls and 15% off hotel F&B (excluding the Bodega).
What is the minimum age to check in at Arlo Midtown?
The minimum check-in age is 21. Guests under 21 must be accompanied by an adult aged 21 or older and must present valid photo ID and a method of payment.
Are there fees for pets at Arlo Midtown?
Yes. A $20 pre‑tax per pet, per night fee applies for up to two dogs or cats per room; pets must be registered at the front desk and may not be left alone in rooms.
Does Arlo Midtown require a security deposit at check-in?
Yes. The hotel places a $100 security-deposit authorization at check-in; fund releases can take up to 30 days depending on bank processing times.
Can I pay with Apple Pay or other contactless tap-to-pay methods at Arlo Midtown?
No. Contactless tap-to-pay options (Apple Pay, Google Pay, Samsung Pay) are not accepted at this time.
If I book through a third-party site, will the Urban Fee be included in my prepaid total?
Not always. The Urban Fee is disclosed separately by the hotel and may not be included in prepaid third‑party reservations, which has previously caused guest confusion — check your booking details carefully.
Can BookResorts help me with booking Arlo Midtown and questions about rates?
Yes. BookResorts is an independent travel agency that can book Arlo Midtown and answer booking or rate questions; their agents are reachable 24/7 at +1 (888) 605-1350.
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